We want to make sure you love your purchase, and quality is guaranteed. If there is an issue with your order, we will work with you to replace or refund it. For any quality issues, be sure to provide clear photos of the item on a flat, well-lit surface and include this in your email to us at nataliedee@gmail.com. 

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before you receive a ship notification.

After that point, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 48 hours to alert us of any damaged items. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Membership Subscriptions Cancellation Policy

You can cancel your membership at any time via your Billing page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. 

Damage/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number, within 48 hours of delivery. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at nataliedee@gmail.com

Refunds Policies

Product Orders Refund Policy

Because of the nature the items for sale, we cannot issue refunds, returns, or exchanges for orders except for those with damage from transit. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Refund Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Membership Subscriptions Cancellation Policy

Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at nataliedee@gmail.com. We’ll be happy to troubleshoot the problem and find a resolution for you. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

We do not offer international shipping at this time.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.